Terms & Conditions

These Terms & Conditions (“Agreement”) govern your access to and use of the sureWin Website, Software, Games and Services (collectively, the “Services”).

By registering an account, accessing or using any part of the Services, you confirm that you have read, understood, and agree to be legally bound by this Agreement, including all applicable Betting Rules, Promotion Terms, and Privacy Policy.

If you do not agree, you must immediately cease using the Services.

1. Definitions

For the purpose of this Agreement:

“Company”, “sureWin”, “we”, “us”, “our” means the operator of the sureWin website.
“Website” means the sureWin platform accessible via internet browsers and mobile devices.
“Member”, “User”, “you” refers to any person who registers an account.
“Services” means the Games, Sportsbook, Software and all related services offered.
“Games” means any online gaming system accessible on the Website.
“Sportsbook” means the sports betting platform provided on the Website.
“Bet / Betting” includes wagering, gaming and gambling activities conducted through the Services.
“Device(s)” means any device used to access the Website, including computer, laptop, mobile phone or tablet.
“Software” means any application or program required to access the Services.

2. Eligibility & Legal Use

1. You must be at least 18 years old.

2. By registering an account and confirming acceptance of this Agreement, you represent and warrant that:

You meet the applicable legal age requirement;
You have read, understood, and agreed to be bound by these Terms and the Privacy Policy;
You are legally capable of entering into a binding contract;
You are acting on your own behalf and not on behalf of any third party.

3. If you do not meet the eligibility requirements, the Company reserves the right to suspend or terminate your account without notice, void any winnings, forfeit account balances, and report the matter to relevant authorities where required by law.

4. It is your sole responsibility to ensure your ability to access the Services.

5. The Company reserves the right to withhold withdrawals until KYC verification is successfully completed.

3. Account Registration

1. Only one (1) account is permitted per individual. Multiple accounts linked to the same person, household, IP address, device, or payment method are strictly prohibited. The Company reserves the right to suspend or terminate such accounts and void any associated bonuses, winnings, or balances.

2. You must provide accurate, complete, and up-to-date information during registration and throughout the duration of your account.

3. The Company reserves the right to reject any application and to conduct identity verification (KYC), security checks, and request supporting documentation at any time. Account access and withdrawals may be restricted until verification is completed.

4. You are responsible for maintaining the confidentiality of your login credentials and must notify us immediately of any unauthorized use.

5. You are fully liable for all activity under your account.

4. Modifications

1. We reserve the right to amend, update and modify these Terms and Conditions without prior notice, in our sole discretion. The amended, updated or modified Terms and Conditions shall be effective upon publication on the Website(s). Continued use of, access to and participation in the Services on or through our Website(s) and Device(s) after such publication constitute your acceptance to the modified or updated Terms and Conditions.

2. It is your responsibility to review these Terms periodically. The Company is under no obligation to provide prior notice of any amendments.

5. Intellectual Property

1. The information, material and data provided or made available to you on the Website(s), Services and/or in any other form including, without limitation, marketing programmes and materials, results, statistics, sporting data and fixture lists, odds and betting figures, text, graphics, video and audio content (the "Information"), belong to The Company and our licensors and are meant for your personal and non-commercial use only.

2. You may not in any way or by any means adapt, copy, modify, reproduce, store, distribute, display, publish, transmit, sell, rent, lease or license or otherwise make the Information available to any other person, website, or media without our prior consent.

3. The Software, Services and the Information provided on the Website(s) are protected by copyright, trademarks and other forms of intellectual and proprietary rights. All rights, title and interest in and to the Software, Services and Information on the Website(s) are owned by, licensed to and/or controlled by The Company and/or our licensors. You acknowledge that you do not acquire any rights, interests, or licences to the Software, Services and the Information through your use of the Website(s).

6. Conditions of Use

As a condition of use of the Services, you warrant and undertake that you shall not use or access the Website(s), Services, Software and/or the Information for any purpose that is unlawful under any law that is applicable to you or that is prohibited by and/or in breach of these Terms and Conditions. In particular (and in addition to all other representations and warranties set out in these Terms and Conditions), you warrant and undertake as a condition of your use of the Services:

that you are acting on your own behalf and in your own personal capacity and not on behalf of another person;
that you are not restricted by limited legal capacity;
that you are not diagnosed or classified as a compulsive gambler;
that you are of the legal age of 18 and above;
that you are fully aware of the risk of losing money in the course of using the Services;
that you are not using or depositing money which originate from illegal or unauthorised activities;
that you are not conducting criminal or otherwise unlawful or unauthorised activities and/or intending to use your account opened with us in connection with such activities;
that you shall not allow other persons to use your account for any criminal or otherwise unlawful activities including, without limitation, money laundering, under any law applicable to you or us;
to keep your username, account number and password secure, confidential and protected against unauthorised access or use and to ensure that you notify us immediately if you misplace, forget or lose your account name or password;
to be solely responsible for any and all activities that occur under the access to and use of the Services on and through the Website(s) and/or Device(s) under your username, account number and password regardless of whether such access and/or use was authorised by or known to you or not;
not to use the Website(s), Device(s), Software or the Information in any way which interferes the operational performance of the Services and the Website(s) to other users;
not to solicit or in any manner seek to obtain any information relating to other users;
not to upload or distribute any program, file or data that contain viruses and may affect the operational performance of the Device(s), Software, Services and/or Website(s);
that your access to or use of the Services and Website(s) is not illegal or prohibited by laws or contractual obligations that are applicable to you from which you are currently accessing the Website(s) or using the Device(s);
not to post or transmit to the Website(s) and/or to the Device(s) or to any other users, any unlawful, harassing, abusive, threatening, defamatory, obscene, indecent, inflammatory, racially or ethnically objectionable, pornographic or profane material, or any that could be considered a criminal offence;
that you are not an officer, director, employee, affiliate or agent of The Company or any company related to The Company, or a relative or housemate of any of the foregoing.

7. Placement of Bets

1. We accept bets for games that are advertised on the Website(s) and/or through the Device(s). All such bets are subject to the Betting Rules applicable to each event or game, and to these Terms and Conditions. If a manifest error or mistake occurs or an incorrect participant is quoted for any event, all bets placed on that event shall be void. In the event of any malfunction to the The Company gaming system, The Company reserves the right to void any and all bets placed.

2. Notwithstanding any other provision in these Terms and Conditions, The Company reserves the right, in our absolute discretion, to decline all, or part, of any bet placed without providing any reason whatsoever.

3. We only accept bets made through the internet in compliance with these Terms and Conditions. Bets are not accepted in any other form (whether by post, email, fax or otherwise) and will be void regardless of the outcome.

4. The Company reserves the right to suspend or close a customer's account where there is reasonable suspicion, supported by monitoring, investigation, or evidence, that the user has breached these Terms or engaged in cheating, hacking, manipulation, or any activity that compromises the integrity of the Services. Any winnings, payouts, or balances may be declared void.

5. The use of automated systems, bots, scripts, or any external tools designed to gain an unfair advantage, manipulate odds, or exploit system vulnerabilities is strictly prohibited. Any attempt by members will lead to termination of their account.

6. Bets will be validly placed if your username and password have been entered correctly, provided if there are sufficient funds in your account. It is your sole responsibility to ensure that the details of your bets are correct. Once your bets have been placed and confirmed by us, they may not be cancelled, revoked or changed.

7. You are responsible and liable for all activities and transactions that take place through the use of any of the following:

your name;
your account number;
your username and password

8. Bets will be deemed valid and accepted by The Company when a transaction ID is displayed on your screen and duly reflected in your transaction history.

9. No betting is permitted after the commencement of an event and/or where the outcome of an event is known at the time of placement of your bet. If any event is erroneously left open for betting after the commencement of the event and/or where the outcome of an event is known, The Company reserves the right to decline or void such bets placed. If for any reason a bet is inadvertently accepted by The Company after an event or match has commenced, The Company reserves the right to cancel and void such bet. Acceptance of any bet shall be at the sole discretion of The Company.

10. Unless otherwise stated, all results shall be determined based on the official result declared by the relevant governing body at the time of settlement. Any subsequent changes, protests, or overturned decisions will not be recognised for betting purposes.

11. The Company does not recognise suspended games, protests or overturned decisions for betting purposes.

12. You acknowledge that any and all odds, lines and handicaps are subject to fluctuation without notice, and the foregoing will become fixed only at the time of acceptance of the bet by us. Where a manifest error, mistake, or system failure results in an incorrect odd, line, or handicap, the Company may, at its absolute discretion (but shall not be obliged to), make reasonable efforts to contact the user to allow the placement of a new bet at the correct odds, lines, or handicaps.

13. The Company reserves the right to void or reject multiple bets placed on the same event that are deemed to exploit pricing errors, system delays, or promotional loopholes.

14. The Company reserves the right to apply betting limitations on specific games for risk management and anti-abuse purposes.

15. Members are only permitted to cover a maximum of twenty-four (24) unique numbers per single Roulette round, regardless of bet type or combination.

16. Members are strictly prohibited from engaging in any form of hedging, low-risk betting, or opposing bet strategies in Baccarat, including but not limited to simultaneously placing bets on Banker, Player, Tie, or any combination of bets designed to minimise risk or guarantee profit.

8. Software Licence

1. You hereby acknowledge and agree that the Software that is made accessible to you is the property of The Company and that you do not gain any rights to such Software whatsoever. You may not in any way or by any means adapt, copy, modify, reproduce, store, distribute, display, publicly perform, broadcast, publish, transmit, sell, rent, lease or license or otherwise communicate or make available such Software to any other person, website or on any other media and/or device.

2. The Company grants to you a personal, non-exclusive, non-transferable and revocable licence to install and use the Software on your Device(s) (the "Licence") PROVIDED THAT such installation and use is made through a Device of which you are the primary user.

3. The Software is licensed and distributed by The Company solely for the purpose of enabling users of the Software to fully access and utilise the Services.

4. You are not allowed to:

install or load the Software onto a server of other networked device;
copy, distribute, transfer, assign the Software to any other person;
rent, lease, sub-licence or transfer the Software to any third party;
create or provide any means through which the Software may be used by others;
translate, decompile, disassemble, modify, create derivative works based on the Software; or
use the Software in a manner prohibited by applicable laws or regulations.

9. Anti-Fraud, Anti-Abuse and Risk Control

1. The Company maintains a strict zero-tolerance policy towards fraud, abuse, and any activity that may compromise the integrity of the Services.

2. The Company reserves the right, at its sole discretion, to monitor, detect, investigate, and take appropriate action against any user activity that is reasonably suspected, based on internal monitoring, risk analysis, behavioural patterns, or evidence, to be fraudulent, abusive, or irregular in nature. Such activities include, but are not limited to:

(a) multi-accounting, account sharing, or identity misrepresentation;
(b) collusion, syndicate play, or coordinated betting activity;
(c) arbitrage betting, hedging, low-risk betting strategies, or any strategy intended to guarantee profit or minimize risk;
(d) exploitation of system errors, pricing errors, delays, bugs, or promotional loopholes;
(e) use of automated tools, bots, scripts, APIs, data scraping, or any external assistance to gain an unfair advantage;
(f) unusual, inconsistent, or high-risk IP, device, geolocation, or access patterns;
(g) payment fraud, chargebacks, use of stolen, unauthorised, or third-party payment methods;
(h) any activity that circumvents, attempts to circumvent, or undermines the Company’s security, verification, or risk control measures.

Where such activity is identified or reasonably suspected, the Company reserves the right, without prior notice, to:

(i) suspend, restrict, or terminate the user’s account;
(ii) withhold, void, or confiscate any bonuses, winnings, or account balances;
(iii) cancel or void any bets or transactions deemed irregular;
(iv) reverse or reclaim any improperly credited funds;
(v) report the activity to relevant authorities where required.

The Company’s determination in relation to any such activity shall be final and binding. Users may submit a request for review, which the Company may consider at its sole discretion without obligation to reverse any decision.

10. Settlement of Transactions

1. The Company reserves the right not to settle a transaction in the event of discrepancies between the withdrawal account name and the Name.

2. You are fully responsible for paying all money owed to The Company or other players. In respect of any payment made, you agree that you will not deny or reverse any such payment, and that you will reimburse The Company for any charge-backs, denials or reversal of payments as well as any other losses and expenses incurred by The Company. The Company may, at our sole and absolute discretion, cease to provide services or payment to certain users or to users paying with certain withdrawal account.

3. The maximum amount that can be won by a customer in any one day of betting shall be subject to limits determined by the Company based on the customer’s account tier, risk profile, or promotional conditions, as published or communicated by the Company from time to time.

4. Your winnings are exclusive of bet amount and this should be considered when placing your bet. When selections taken from different categories are combined in multiple or accumulative bets, the lowest maximum winnings limit will apply.

5. All your winnings will be credited to your account. The Company shall not be responsible or liable to you for any funds/winnings credited to an account in error, and The Company reserves the right to void any transactions involving such funds. Should funds be credited to your account in error, it is your responsibility to inform The Company immediately.

6. Payment of any taxes, fees, charges or levies that may apply to your winnings under any applicable laws shall be your sole responsibility.

11. Collection of Winnings

1. Your winnings from settled bets are credited to your account and shall be withdrawn in accordance with our Terms and Conditions and upon provision of a copy of valid photographic identification and/or withdrawal account.

2. Withdrawals of deposited funds may be subject to a minimum turnover requirement as specified by the Company from time to time. Members are required to complete the applicable turnover requirement prior to requesting a withdrawal. Details of such requirements will be made available on the Website or in relevant promotional terms.

3. Withdrawals of money from your account may only be made in the same currency in which deposits were made.

4. The withdrawal account must be the same as the name of the registered account.

5. The Company reserves the right to make a charge to your account to cover all reasonable cost relating to both the deposit and withdrawal.

6. All transaction charges in connection with any of your betting transactions shall be reimbursed by you. The Company is entitled to deduct and offset the foregoing from the winnings payable to you or from your account.

7. All funds, including deposits, bonuses, and winnings, are held in user accounts subject to the Company’s internal controls, verification procedures, and risk management policies. The Company reserves the right to review and validate all transactions prior to approving any withdrawal.

12. Promotions

1. All promotions offered by sureWin are limited to one per user, household, IP address, device, and payment method. Any form of multi-accounting, collusion, or abuse will result in the forfeiture of all bonuses and associated winnings.

2. Turnover on all types of non-live table games (e.g. Blackjack, Video Poker, Craps, American Roulette, Baccarat and other non-live table games) and non-slot games, will not count towards this turnover requirement unless SPECIFICALLY stated.

3. sureWin will only calculate the amount of bets that have been settled and with the result of winning or losing as effective turnover.

4. The required turnover subjected to all bonuses are not count as effective rebate.

5. Given bonuses are only valid for thirty (30) days, starting from the date they are issued, unless otherwise stated in the bonus’ terms and conditions. If a player fails to make the prerequisite value of wagers before the expiration, the bonus funds and money won using money bonus funds will be removed from the player’s account.

6. sureWin reserves the right to decide unilaterally to execute and, at any time without prior notice, to modify, change, stop, cancel and/or invalidate the promotion.

7. All promotions or special offers introduced are subjected to these Terms and Conditions. The Company reserves the right to suspend, withdraw or modify such any promotions at any time.

8. In the event that the Company reasonably determines, based on internal monitoring, investigation, or evidence, that a user has engaged in or attempted to engage in promotion abuse, including but not limited to hedging, arbitrage betting, low-risk betting strategies, or any activity intended to guarantee profit or minimize risk, the Company reserves the right, at its sole discretion to disqualify the user from the promotion; void any bonuses, free credits, or promotional benefits; void any winnings derived directly or indirectly from such bonuses or promotions; and suspend, restrict, or terminate the user’s account. The Company’s decision in such matters shall be final.

9. The Company reserves the right to void any or all bets made by any individual/group of people acting in liaison/collusion and attempts of fraudulent. The money in the accounts will be confiscated immediately.

13. Indemnity

13.1 You agree to indemnify and hold The Company, our employees, officers, directors, licensees, distributors, affiliates, subsidiaries and agents for any loss, damage or claim (including reasonable legal fees) that may incur out of violation of the Terms and Conditions and/or Betting Rules.

14. Disclaimer

1. The Company does not accept liability for the content, products, representations of external or third party websites from the public domain. The Company disclaims any and all warranties, representations and responsibilities in respect of any aspect of the Services, the Site and the Information, which may be provided by third parties and shall not on any account be liable for any default, breach or inaction of third party partners.

2. Any participation in the Games is at your sole discretion and risk. By playing the Games, you acknowledge that you do not find the Games and/or Services to be offensive, unfair or indecent in any way.

3. Some legal jurisdictions have not addressed the legality of online and/or offshore gambling while others have specifically made online and/or offshore gambling illegal. We do not intend that anyone should use the Site and/or Services where such use is illegal. The availability of the Services and Site should not be construed as an offer, solicitation or invitation by us in any country in which such use is illegal. It is your sole responsibility to ensure that at all times you comply with the laws that govern you and that you have the complete legal right to use the Site and Services.

4. Under no circumstances, including negligence, shall The Company be liable for any damages or losses that are deemed or alleged to have resulted from or caused by the Site or its content, including without limitation delays or interruptions in operation or transmission, communications, lines failure, any person's use or misuse of the site or its content, or any errors or omissions in content. The Company disclaims all warranties, representations and responsibilities to the full extent permissible by law and does not warrant that the Services will be uninterrupted, timely or error-free, that any electronic correspondences sent through the servers is free from any viruses or or bugs.

5. In no case does The Company warrant that the services offered match your expectations or standards and it shall be your responsibility to ensure that the requisite configuration and essentials for utilizing the services are maximized. You acknowledge that part or all of the Information may be provisional in nature and may be subject to revision or modification.

6. If there is a discrepancy between the result showing on your Device and our server, the result showing on our server shall govern the result of the Game. You understand and agree that (without prejudice to your other rights and remedies) The Company records shall be the final authority in determining the terms of your participation in the Games, the activity resulting there from and the circumstances in which they occurred.

7. The Company reserves the right to discontinue, modify, remove or add to the Services, temporarily or permanently, in its absolute discretion with immediate effect and we shall not be liable in any way for any loss suffered in this regard.

8. This disclaimer supersedes all previous understandings, agreements and contracts. You hereby accept to indemnify The Company and its affiliates, employees, agents and associates against all claims, liabilities or expenses, including but not limited to attorney fees and court charges, arising from your access or use of the Services and Site, regardless of whether The Company has been advised of such a possibility or not. By using the Services and Site, you expressly waive off any right that may arise to you against us.

9. This disclaimer shall be read in full and shall be construed only after reading the same with the terms of use and privacy policy. By using this site, it shall be deemed that you have read, understood and acknowledged all the terms and conditions, privacy policy and the disclaimer.

15. Cancellation, Termination and Suspension of Account

1. The Company reserves the right to void any winnings, freeze and forfeit any balance in your account, and/or to deactivate your account without cause at any time including, without limitation, if:

you have more than one active account with The Company;
the Name does not match the name on the credit or debit card(s) or other payment accounts used to make purchases and deposits;
you participate in a promotion and withdraw before fulfilling the requirements of that particular promotion;
you provide incorrect or misleading registration information;
you have failed to provide the requested identification information;
you are not of Legal Age;
you access and participate in the Services from a jurisdiction where participation is prohibited by law;
you deny any of the transactions or deposits that you have made;
you are depositing money originating from illegal or unauthorised activities;
you are found to be cheating or attempting to cheat anyone or any party or you have employed or made use of any automated betting software, scripts, bots, APIs, data scraping, odds harvesting or any external tool designed to gain an unfair advantage, manipulate outcomes, or bypass system controls or you are found to have colluded with other players in order to defraud The Company;
you have allowed or permitted (intentionally or unintentionally) someone else to use your account; or
you fail to comply with any of the terms and conditions set forth in this Agreement.

2. If the provision of the Services is suspended and/or your account is deactivated, the provision of the Services will only be reinstated and/or your account reactivated after the necessary rectification has been verified.

3. The Company retains authority over the issuance, maintenance, suspension, and closure of user accounts where there is reasonable suspicion, supported by internal monitoring, investigation, or evidence, of a breach of this Agreement, fraud, abuse, or any unlawful or irregular activity. Where reasonably practicable, prior notice will be provided. However, the Company reserves the right to take immediate action without notice where necessary to protect the integrity of the Services, prevent financial loss, or comply with legal or regulatory obligations. All decisions made by the Company shall be final. Users may submit a request for review, which the Company may consider at its sole discretion without obligation to reverse any decision.

4. Members are prohibited from engaging in any activity involving the use of multiple, frequently changing, or inconsistent IP addresses or access patterns where such behaviour is reasonably indicative of fraud, collusion, multi-accounting, or any attempt to circumvent the Company’s security, risk control, or verification procedures.

5. Any detection of irregular, suspicious, or inconsistent IP activity may result in account suspension, freezing of funds, and/or permanent termination of the account.

6. The Company reserves the right to review, investigate, and take any necessary action deemed appropriate in cases of IP irregularities to maintain the integrity and security of the platform.

16. External Websites

1. Links to external websites are provided for your convenience only, and The Company is not responsible for and does not undertake to ensure that contents of such links are accurate, current or maintained.

2. The Company is not responsible nor liable for the contents or the privacy practices of the external websites.

3. The Company shall not be liable for any loss or damage whatsoever arising from or in any way connected with your use of any link to external websites provided on the Website(s).

4. The Company shall under no circumstances be associated or affiliated with any statement, opinion, trade or service marks, logos, insignias, products, services or with the operators or owners of external websites.

17. Adding or Discontinuing Games

We reserve the right to, in our sole discretion, to add new games or functions to the Website(s) or to commence, cease, discontinue, restrict access to or modify any games or functions at any time.

18. Violation

1. The Company reserves the right to seek all remedies in respect of any violation of these Terms and Conditions, including the right to deny or restrict access to the Services, Website(s) and Information to any particular person, terminate your account or to block access from a particular Internet address at any time and at our sole and absolute discretion.

2. You agree to fully indemnify and hold harmless The Company and its affiliates, employees, agents and associates from and against all claims, demands, liabilities, damages, losses, costs and expenses, including legal fees and any other charges whatsoever that may arise as a result of:

your breach of the Agreement, in whole or in part;
violation of any law or third party rights;
use of Services and/or Site by you or other person using your login details.

19. Miscellaneous

1. The English language version of this Agreement shall be the prevailing version in the event of any discrepancy between any translated versions of this Agreement.

2. This Agreement constitutes the entire understanding and agreement between The Company and you regarding the Services and the Site and supersedes any prior agreement, understanding or arrangement.

3. This Agreement shall be governed by and construed in accordance with the laws of the licensing jurisdiction. Any disputes arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the competent courts of that jurisdiction.

4. Force Majeure: The Company shall not be liable for any failure or delay in the performance of its obligations due to events beyond its reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, technical failures, network outages, or third-party service disruptions.